Request for Application #2019-020

Digital Financial Services on Health Outcomes and Health Systems

About 100 million people are still being pushed into “extreme poverty” (living on $1.90 or less a day) because they have to pay for health care. Over 800 million people (almost 12 percent of the world’s population) spend at least 10 percent of their household income to pay for health care. Women are especially vulnerable to extreme poverty as they typically have more restricted access to financial and productive assets than men, and they shoulder a greater burden of unpaid time use. Gender inequality is high in many countries facing high extreme poverty rates, and women in low- and middle-income countries are less likely than men to own mobile phones and to access internet-based mobile services.

Financial protection is achieved when direct payments made to obtain health services do not expose people to financial hardship and do not threaten living standards. Financial protection is at the core of universal health coverage and is one of the final coverage goals of the Sustainable Development Goals. Out-of-pocket payments for health care can cause households to incur catastrophic expenditures, which in turn can push them into poverty. A key to protecting people is to ensure prepayment (savings) and pooling of resources (insurance) for health, rather than relying on people paying for health services out-of-pocket at the time of use.

Advances in digital technology have made it more efficient and affordable to reach people with key services. For example, the ubiquity of mobile telephony and mobile phone penetration provides opportunities for public and private service provision, at new and unprecedented levels, amplifying population reach and coverage. Likewise, data from digital channels and solutions provide key information, feeding analysis for decision-making, which can support continuous improvement of health system management and performance.

What is financial inclusion and why does it matter?

Financial inclusion is when individuals and businesses have access to useful and affordable financial products and services—savings, loans, insurance, remittances, and bill payments—that meet their needs, delivered in a responsible and sustainable way.

Financially included people have access to financial services that can support well-being (savings, remittances, and insurance) during stable times and prevent deepening levels of poverty during crisis. Likewise, people with access to lending or other forms of financing can use these services to build productive assets like businesses, fostering enterprise growth and development.

What are digital financial services?

Digital financial services (DFS) are financial products and payment services (e.g., savings, loans, insurance, remittances, and bill payments) that are enabled via electronic channels. Products and services can be accessed using mobile phones, electronic cards (e.g., credit cards, debit cards, and prepaid cards), computers, and other electronic instruments.

Purpose of the landscaping exercise

Building on the March 2019 publication of The Role of Digital Financial Services in Accelerating USAID’s Health Goals, USAID’s Global Health Bureau, via its Office of Health Systems and its Center for Innovation and Impact, is considering commissioning a landscaping assessment on the role of digital financial solutions in the context of efforts both to advance financial protection and to support improved health system performance. If funded, the purpose of this report would be to help audiences understand the factors (beyond digitization) that make these solutions successful and the role that digitization can play in enhancing and leveraging these factors.

Generally, the assessment may seek to understand the following questions:

  • To what extent have digital financial services in low-resource health systems contributed to the following outcomes:
    • Increased financial protection among health system clients, including the poor and vulnerable.
    • Increased demand and use of health services among clients, including the poor and most vulnerable.
    • Improved health systems performance, defined as improved quality and responsiveness of service providers.
  • Implementation considerations, including
    • What barriers/challenges were faced in the implementation of DFS?
    • How did programs adapt?
    • Where successful, what were the critical components in implementation?
    • How and why have providers and implementations incorporated DFS into broader digital solutions or complemented DFS with broader digital solutions?
    • In regard to digitalization, what are examples of successful change management processes (effective approaches of moving from paper-based to digital management systems) to maximize potential results?

This assessment fundamentally aims to understand whether digital financial solutions can enhance the impact of HSS activities, and in what contexts. The research questions aim to identify, where possible, the potential contributions specifically of DFS to advancing financial protection and strengthening health systems, even when those solutions are embedded within broader service delivery packages. Through a literature review and remote consultations at minimum, this exercise will engage leading digital health service providers, associated health facilities, and their clients in key geographies to understand results and gather lessons.

The main deliverable is expected to be a final, detailed landscape report that describes the context, methodology, findings, and conclusions of this work. The final report will be made publicly available. A shortened version of the report may also be submitted as a commentary or similar type of paper for an appropriate peer-reviewed journal.

As part of the anticipated collaboration, the partner(s) will be expected to engage regularly with USAID.


Click here to access RFA #2019-020 Digital Financial Services on Health Outcomes and Health Systems.


  • September 23-October 18: Concept note development

    Digital Square issues a call for applications, and applicants upload concept notes to Digital Square's public-facing OAP platform. In the first 2 weeks, applicants will submit concept notes.

  • October 21-28: Digital Square review of concept notes

    Following the concept note review, Digital Square assesses concept notes to ensure alignment with funding round objectives identified in the RFA #2019-020. Digital Square eliminates concept notes that are not strategically aligned with the above.

    Digital Square identifies a set of short-listed concept notes based on the RFA criteria and emails applicants who are eligible to move on to the application phase.

  • October 29-November 18: Preliminary technical application co-creation

    Using feedback received in the Concept Note Phase, applicants will begin preliminary application development.

    Applicants must post an application iteration on the OAP platform in the first 2 weeks.

    The comment feature is available beginning the day of application posting.
    At the conclusion of this step, Digital Square will close the ability to upload new content to OAP platform.

  • November 19- December 5: Preliminary technical application comment period

    Following preliminary application development step, Digital Square will close the ability to upload content to the OAP platform.

    During this time, other applicants and other stakeholders in the community should provide feedback, comments, and suggestions.

  • December 6-20: Application finalization

    Using feedback during the preliminary technical application comment period, applicants revise the technical application, develop a budget and budget narrative, and submit these to the Digital Square OAP platform

    The budget and budget narrative are not shared publicly on the platform. Commenters see only the high-level summary budget provided in the technical application.

  • January 15 - 31st 2020: Evaluation Committee (EC) review

    Digital Square provides applications to evaluation committee for scoring and technical feedback. 

  • February 2020: Award phase

    Digital Square shares the investment decisions by the funder with applicants and shares with results with the Governing Board

    Investment decisions are contingent on funder approval.

Applications (20 total)

Displaying 1 - 5

Accenture Development Partnerships & Jhpiego

Application Status: 
Not Approved
Executive summary: 

Accenture LLP and Jhpiego are pleased to submit this final application to express our interest in exploring the extent to which digital financial services (“DFS”) in low-resource settings have contributed to increased financial protection, increased demand and use of health services, and ultimately improved health systems performance.

ACCESS Health International

Application Status: 
Not Approved
Executive summary: 

ACCESS Health International, with support from MetLife Foundation is the lead implementer of a newly established Fintech for Health Innovation Platform. With the aim of overcoming persistent financial barriers to healthcare access, ACCESS Health is convening partners from the health, technology, startup and financial sectors to build knowledge and co-create solutions and partnerships so that people no longer have to choose between catastrophic costs and catastrophic illness.

Achieving Universal Health Coverage through Digital Financial Services

Application Status: 
In Scope
Executive summary: 

The introduction of a National Health Insurance Scheme in Zambia is a timely, purposeful and strategic initiative aimed at addressing certain resource deficiencies in the health system, financially protecting and advancing the health of citizens and legal residents of Zambia as well as securing the sustainability of the health system.

An Assessment of DFS and Health Systems

Primary Author: Richard Anderson
Application Status: 
Not Approved
Executive summary: 

Utilizing our expertise in Digital Financial Services (DFS), global health, and design and deployment of technologies for emerging markets, University of Washington (UW) in Seattle, Information Technology University (ITU) in Lahore, and Medic Mobile will work together to assess the financial protection means available to resource-constrained and vulnerable users of health care systems, as well as the effects of the digitization of financial protection, healthcare billing, and payments and their correlation with utilization of health services by such populations in resource-constra

Applied DFS Research: Designing, Testing, and Evaluating mHealth Services

Application Status: 
In Scope - withdraw
Executive summary: 

Our project aims to cut to the chase, to, as the Nike Corporation says, “Just do it.” Together with Orange, FHI 360 will design and deploy mHealth products and services that are enabled by digital financial services (DFS) and that contribute to users’ financial protection at least one country in West Africa.